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Contractor: IT Operations Specialist

Newsela
Location
Remote - Argentina; Brazil;Chile; Costa Rica
Posted
1 month ago
Department
IT & Security
What they actually want (must-haves)
  • 2+ years of experience in an IT Support role
  • Deep working knowledge of Apple hardware and macOS
  • Experience with Google Workspace, Iru/Kandji, Slack
  • Exceptional communication skills (written and verbal in English)
  • Strong troubleshooting skills
  • Ability to translate technical concepts to non-technical audiences
Nice to have
  • Experience with scripting and/or automation, especially the GAM command-line utility
What the job really is

The IT Operations Specialist at Newsela will provide tech support and optimize internal platforms for a distributed team of over 500 employees. Responsibilities include handling IT requests related to access, security, and hardware, managing onboarding and offboarding processes, and collaborating with various departments to maintain operational efficiency. The role requires a strong focus on Apple hardware and macOS administration, as well as excellent communication skills to support a diverse workforce.

Things to weigh
  • No salary listed
  • Role involves occasional after-hours support
  • Company is 97% macOS-based, which may limit experience with other systems
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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