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Associate Technical Success Manager

New Relic
Location
Atlanta, Georgia, USA; Chicago, Illinois, USA; Houston, Texas, USA; Miami, Florida, USA
Posted
24 days ago
Department
Technical Solution Sales
What they actually want (must-haves)
  • 2+ years of experience working with enterprise customers
  • Strong technical background with sales/customer orientation
  • Interest or experience with performance monitoring and observability tools
  • Familiarity with modern IT environments such as AWS/Azure/GCP and Kubernetes
  • Ability to design and execute customer-facing project plans and technical roadmaps
  • Exceptional presentation skills and ability to communicate complex topics effectively
Nice to have
  • Familiarity with development languages like Java, .Net, Ruby, C, Python, Node.js, Golang
  • Exposure to cloud technologies including Kubernetes, containers, microservices, DevOps, CI/CD
  • Background in mobile device platforms and architectures (iOS & Android)
  • Bachelor's degree in Engineering/Computer Science or equivalent
What the job really is

The Associate Technical Success Manager at New Relic is responsible for managing the post-sales technical journey for enterprise customers, focusing on driving platform adoption and consumption. This role involves guiding customers through onboarding, managing mutual activity plans, and ensuring ongoing engagement to mitigate churn. Additionally, the manager will lead technical workshops, build relationships with technical stakeholders, and collaborate on business reviews to demonstrate the value of New Relic's solutions.

Benefits
  • Healthcare, dental, vision
  • Parental leave and planning
  • Mental health benefits
  • 401(k) plan and match
  • Flex time-off
  • 11 paid holidays
Things to weigh
  • No salary listed, but a pay range of $120,000 - $150,000 USD is mentioned
  • Role involves a significant focus on customer engagement and technical architecture, which may require strong interpersonal skills
  • Visa sponsorship is not available for this position
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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