HHiring Reality
← New Relic

Technical Support Manager

New Relic
Location
Dublin, Ireland
Posted
25 days ago
Department
Global Technical Support
What they actually want (must-haves)
  • Proven experience in leading people and nurturing talent in technical support teams
  • Dedication to cultivating a supportive and positive culture
  • Proficiency in gathering and interpreting data to identify problems and optimize workflows
  • Strong interpersonal and coaching skills
  • Practical experience with enterprise operational platforms and customer support ecosystems
Nice to have
  • Prior experience managing support delivery in a high-tech, fast-growth SaaS environment
  • Experience collaborating with international or multi-functional stakeholders
  • Familiarity with software industry trends or Application Performance Management (APM) systems
What the job really is

The Technical Support Manager at New Relic will lead a team of support engineers, focusing on delivering exceptional customer experiences. This role involves operational leadership, strategic collaboration with various teams, and acting as a point of contact for customer escalations. The manager will also participate in an on-call rotation and drive progress through cross-functional projects.

Things to weigh
  • No salary or specific benefits listed
  • Visa sponsorship is not available for this position
  • On-call rotation may be required for operational continuity
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to New Relic?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →