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← New Era Technology

Service Desk Engineer

New Era Technology
Location
Newcastle
Posted
18 days ago
Department
APAC
What they actually want (must-haves)
  • 1+ years’ experience in Service Desk Engineer role
  • Service Desk Operations Proficiency
  • Strong communication and customer service skills
  • Proficient in troubleshooting hardware, software, and networks
  • Familiar with Windows, macOS, Office 365, Google Workspace
  • Knowledge of ITIL processes, ticketing systems, remote support tools
Nice to have
  • Certifications: ITIL 4, CompTIA A+/Network+, Microsoft 365
What the job really is

As a Service Desk Engineer at New Era Technology, you will provide first-line technical support for IT issues, assisting both internal and external clients. Your responsibilities will include logging and troubleshooting incidents, resolving user account management issues, and addressing hardware and software problems. You will also contribute to process improvements and maintain clear communication with end-users while ensuring adherence to service level agreements (SLAs).

Benefits
  • A friendly team environment with a strong technical support network
  • Broad range of options for training and developing your IT skills
  • Opportunity to work with the IT industry's latest technologies
  • Internal career growth for high performers and IT super-stars
  • Cost price on products from our suppliers
  • Lunches and snacks provided
Things to weigh
  • No salary listed
  • Full-time role based in Newcastle office, working 38 hours per week
  • Focus on customer service and communication skills may indicate a high interaction role
  • Potential for escalation of complex issues may require strong problem-solving skills
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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