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← New Era Technology

Support Engineer - Level 2

New Era Technology
Location
New Zealand - Christchurch
Posted
24 days ago
Department
APAC
What they actually want (must-haves)
  • NZ Citizenship or permanent residency
  • NZ Driver's License (Full or Restricted)
  • Advanced troubleshooting and resolution of hardware, software, and network-related issues
  • Assistance in configuration, deployment, and maintenance of servers, workstations, and network equipment
  • Monitoring system performance and implementing upgrades
  • Upholding IT security standards and compliance
Nice to have
  • Degree in IT or related field, or equivalent hands-on experience
  • Certifications from vendors like Fortinet, Cisco, Microsoft, VMware
  • Strong knowledge of hardware, OS, and virtualization technologies
  • Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
  • Solid understanding of networking (TCP/IP), cloud platforms, and IT security
What the job really is

The Support Engineer - Level 2 role at New Era Technology involves providing advanced technical support within the education sector, focusing on resolving complex hardware, software, and network issues. The position requires collaboration with clients, maintenance of IT systems, and adherence to security standards, all while ensuring an excellent user experience. The role also emphasizes continuous professional development and accurate documentation.

Benefits
  • Friendly team environment with a strong technical support network
  • Opportunity to work with the IT industry's latest technologies
  • Internal career growth for high performers and IT super-stars
  • Certification Bonus Program
  • EAP Program – Three free sessions per year
  • Cost price on products from suppliers
Things to weigh
  • Role is based on-site in Lincoln, which may limit remote work options
  • Position requires strong attention to detail for daily timesheet completion
  • Job description is general and may not cover all specific duties
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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