HHiring Reality
← NeuraFlash, Part of Accenture

Quality Assurance Lead Consultant (Amazon Connect + Salesforce)

NeuraFlash, Part of Accenture
Location
Remote - United States
Posted
12 days ago
Department
Quality Assurance
What they actually want (must-haves)
  • 8-10 years of hands on experience leading QA or testing teams
  • Hands-on experience testing speech applications (IVRs), chat bots, and other customer service tools
  • Experience working within the call center/contact center ecosystem, with a solid understanding of customer service operations
  • Demonstrated ability to lead QA across functional, integration, regression, UAT, and go-live testing cycles
  • Experience building or scaling a QA program, including test strategy, governance, and reporting
  • Strong communication skills — able to represent QA status and risk to both technical and non-technical stakeholders
Nice to have
  • Experience with AWS, particularly Amazon Connect (IVR, Lex, Contact Flows, Lambda, Contact Lens)
  • Experience with Five9, Genesys, Nuance, other telephony technologies being migrated into AWS or Service Cloud Voice
  • Experience with Salesforce, particularly Service Cloud and Service Cloud Voice
  • Exposure to conversational AI / GenAI validation — accuracy, hallucination checks, prompt/response quality, guardrails
  • Familiarity with telephony fundamentals — ACD/routing, PSTN/toll-free/DID mapping, call recording and transcription
What the job really is

As a Quality Assurance Lead Consultant at NeuraFlash, Part of Accenture, you will be responsible for developing and implementing quality strategies for customer-facing technologies such as IVRs and chatbots. Your role will involve leading a QA team, conducting various testing cycles, and ensuring quality standards are met throughout the project lifecycle. You will also collaborate with product and engineering teams to integrate quality assurance into the development process, while actively participating in hands-on testing activities.

Benefits
  • Remote work flexibility
  • Up to 25% travel commitment
  • Culture of trust and understanding regarding work hours
  • Opportunities for collaboration and feedback
  • Celebration of team achievements and events
Things to weigh
  • No salary listed
  • The role requires a strong hands-on approach, which may not suit candidates looking for purely managerial positions
  • The position involves working with a variety of technologies, which may require continuous learning and adaptation
Job score3.4/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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