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← NeuraFlash, Part of Accenture

Sr. QA Consultant, Amazon Connect / Contact Center QA

NeuraFlash, Part of Accenture
Location
Remote - India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune Only)
Posted
16 days ago
Department
Quality Assurance
What they actually want (must-haves)
  • 5+ years of overall QA/testing experience
  • 3+ years in contact center, CTI, IVR, telephony or cloud contact center platforms
  • Strong hands-on Amazon Connect testing experience
  • Proven ability to read Lucidchart/Visio IVR designs and convert them into test scripts
  • Strong understanding of IVR, ACD/routing, DTMF, ASR, PSTN, DID/toll-free, call recording and transcription
  • Hands-on experience with Amazon Connect Admin workspace and AWS Console
Nice to have
  • Experience with Cyara, Empirix Hammer or other IVR automation tools
  • Load, performance and/or security testing experience
  • Experience validating Generative AI quality, hallucinations, grounding and guardrails
  • Salesforce SOQL/reporting, Amazon Connect metrics, Contact Lens and CloudWatch experience
  • Multi-language IVR/chat testing
What the job really is

As a Sr. QA Consultant at NeuraFlash, you will be responsible for testing complex cloud contact center implementations using Amazon Connect and related technologies. Your day-to-day tasks will include designing and executing test scenarios, validating integrations, and ensuring the quality of AI-powered customer experiences. You will collaborate with various stakeholders to drive testing processes and prepare reports on release readiness.

Benefits
  • Remote work flexibility
  • Up to 25% travel commitment
  • Flexible working hours
  • Collaborative company culture
  • Opportunities for team celebrations and events
Things to weigh
  • No salary listed
  • Role involves significant collaboration across multiple stakeholders
  • Experience with specific tools and technologies is heavily emphasized
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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