HHiring Reality
← NeuraFlash, Part of Accenture

Sr. QA Consultant, Amazon Connect / Contact Center QA

NeuraFlash, Part of Accenture
Location
Remote - Colombia
Posted
16 days ago
Department
Quality Assurance
What they actually want (must-haves)
  • 5+ years of overall QA/testing experience, including 3+ years in contact center, CTI, IVR, telephony or cloud contact center platforms
  • Strong hands-on Amazon Connect testing experience, preferably with complex IVR and self-service implementations
  • Proven ability to read Lucidchart/Visio IVR designs and independently convert them into comprehensive functional test scripts
  • Strong understanding of IVR, ACD/routing, DTMF, ASR, PSTN, DID/toll-free, call recording and transcription
  • Hands-on experience with Amazon Connect Admin workspace and AWS Console, including Lambda, DynamoDB, S3, Lex and Contact Flows
  • Experience testing Amazon Connect Agent/Supervisor workspace and Chat
Nice to have
  • Experience with Cyara, Empirix Hammer or other IVR automation tools
  • Load, performance and/or security testing experience
  • Experience validating Generative AI quality, hallucinations, grounding and guardrails
  • Salesforce SOQL/reporting, Amazon Connect metrics, Contact Lens and CloudWatch experience
  • Multi-language IVR/chat testing
What the job really is

As a Sr. QA Consultant for Amazon Connect at NeuraFlash, Part of Accenture, you will be responsible for testing complex cloud contact center implementations. Your day-to-day tasks will include designing and executing test scenarios for Amazon Connect and IVR systems, validating integrations with AWS and Salesforce, and ensuring the quality of AI-driven customer experiences. You will collaborate with various stakeholders to drive testing processes and prepare quality metrics and reports for release readiness.

Benefits
  • Remote work flexibility
  • Travel commitment of up to 25%
  • Flexible working hours
  • Collaborative company culture
  • Opportunities for team celebrations and events
Things to weigh
  • No salary listed
  • Role involves significant collaboration across multiple stakeholders
  • Expectations for independent work in complex environments
Job score3.2/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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