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← NeuraFlash, Part of Accenture

Associate QA Consultant, Amazon Connect / Contact Center QA

NeuraFlash, Part of Accenture
Location
Remote - India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune Only)
Posted
16 days ago
Department
Quality Assurance
What they actually want (must-haves)
  • 1–2 years of QA/testing experience OR minimum 6 months of paid QA internship experience
  • Strong understanding of software testing fundamentals, including functional, regression, integration, and end-to-end testing
  • Basic understanding of test case creation, test execution, defect management, and QA processes
  • Basic knowledge of APIs and hands-on exposure to Postman or similar tools
  • Basic understanding of cloud concepts, preferably AWS
  • Strong analytical and problem-solving skills
Nice to have
  • Exposure to Amazon Connect or other Contact Center/CTI platforms
  • Basic understanding of IVR and telephony concepts
  • Exposure to Salesforce or Service Cloud
  • Experience with Jira, TestRail, QMetry, Zephyr, or similar QA tools
  • Exposure to SQL and basic data validation
What the job really is

As an Associate QA Consultant at NeuraFlash, you will engage in testing various components of Amazon Connect and related technologies, ensuring quality across customer and agent journeys. Your responsibilities will include executing functional tests, validating integrations with Salesforce, and managing defect tracking. You will collaborate with experienced QA professionals and gain exposure to automation and performance testing tools.

Benefits
  • Remote work flexibility
  • Travel commitment of up to 25% for certain roles
  • Flexible working hours to accommodate personal commitments
  • Collaborative culture with opportunities for feedback
  • Fun team-building activities and celebrations
Things to weigh
  • No salary listed
  • Role may involve travel, which could impact work-life balance
  • Focus on learning new technologies may require a steep learning curve
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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