HHiring Reality
← NeuraFlash, Part of Accenture

Contact Center Transformation Leader, Amazon Connect

NeuraFlash, Part of Accenture
Location
Remote - Canada (Alberta, British Columbia, Ontario Only)
Posted
26 days ago
Department
Voice
What they actually want (must-haves)
  • 10+ years of hands-on experience with Enterprise contact center platforms, including Twilio, Genesys, Cisco, Avaya
  • Familiarity with Amazon Connect and the AWS ecosystem principles and best practices
  • Proven experience leading contact center transformation or modernization initiatives
  • Strong understanding of contact center operations, voice technologies, IVR design, routing strategies, and customer experience best practices
  • Experience mentoring, coaching, or leading technical teams
  • Ability to translate business requirements into scalable contact center solutions
Nice to have
  • Experience with Amazon Connect implementations or migrations
  • Experience transitioning teams from legacy contact center platforms to cloud-native solutions
  • AWS certifications and/or Amazon Connect certifications
  • Knowledge of CRM integrations, workforce management, analytics, and omnichannel contact center capabilities
  • Experience building or scaling consulting practices and delivery teams
What the job really is

As a Contact Center Transformation Leader at NeuraFlash, Part of Accenture, you will lead a team focused on implementing and transforming contact center solutions using Amazon Connect. Your role involves mentoring team members, guiding customers through modernization initiatives, and overseeing project delivery while ensuring best practices are followed. You will also contribute to service offerings and support business development efforts.

Benefits
  • Remote work flexibility
  • Anticipated travel commitment of up to 25%
  • Flexible work hours to accommodate personal commitments
  • Collaborative culture with open communication and feedback
  • Celebratory team events and activities
Things to weigh
  • Remote position limited to candidates in Alberta, British Columbia, and Ontario
  • Travel may be required for certain roles, which could impact work-life balance
  • The role involves leading a team, which may require significant management skills and experience
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to NeuraFlash, Part of Accenture?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →