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← NeuraFlash, Part of Accenture

Contact Center Transformation Leader, Amazon Connect

NeuraFlash, Part of Accenture
Location
Remote - United States
Posted
26 days ago
Department
Voice
What they actually want (must-haves)
  • 10+ years of hands-on experience with Enterprise contact center platforms, including Twilio, Genesys, Cisco, Avaya
  • Familiarity with Amazon Connect and the AWS ecosystem principles and best practices
  • Proven experience leading contact center transformation or modernization initiatives
  • Strong understanding of contact center operations, voice technologies, IVR design, routing strategies, and customer experience best practices
  • Experience mentoring, coaching, or leading technical teams
  • Ability to translate business requirements into scalable contact center solutions
Nice to have
  • Experience with Amazon Connect implementations or migrations
  • Experience transitioning teams from legacy contact center platforms to cloud-native solutions
  • AWS certifications and/or Amazon Connect certifications
  • Knowledge of CRM integrations, workforce management, analytics, and omnichannel contact center capabilities
  • Experience building or scaling consulting practices and delivery teams
What the job really is

As a Contact Center Transformation Leader at NeuraFlash, you will lead a team focused on implementing and transforming contact center solutions using Amazon Connect. Your role involves mentoring team members, guiding customers through modernization initiatives, and ensuring successful project delivery. You'll also contribute to practice growth and business development efforts while collaborating with various stakeholders to align technology solutions with business objectives.

Benefits
  • Remote work flexibility
  • Anticipated travel commitment of up to 25%
  • Culture of trust and understanding regarding work hours
  • Opportunities for collaboration and feedback
  • Celebration of team achievements and fun activities
Things to weigh
  • No specific salary or compensation details listed
  • Role involves significant leadership and mentoring responsibilities
  • Expect some travel as part of the job
  • Remote work may require strong self-management skills
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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