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Manager, Customer Success

Netradyne
Location
Nashville, Tennessee, United States; San Diego, California, United States
Posted
18 days ago
Department
CS
Salary
$150,000 - $195,000
What they actually want (must-haves)
  • Minimum 10 years of customer success, account management, consulting, professional services, operations, or related customer-facing experience
  • 10+ years leading Customer Success, Account Management, Professional Services, or post-sales organizations
  • Experience managing teams of 8-12 direct reports
  • Proven success supporting Fortune 1000 and large enterprise customers
  • Demonstrated success leading complex enterprise deployments involving 1,000+ assets, users, vehicles, or endpoints
  • Experience partnering directly with C-suite executives and executive leadership teams
Nice to have
  • Approximately 20 years of overall customer-facing leadership experience preferred
  • Master's degree preferred
  • Experience in Enterprise SaaS
  • Experience with Artificial Intelligence or Computer Vision solutions
  • Experience in Fleet Management, Transportation Technology, Telematics, IoT Platforms, Operational Analytics, Safety Technology
What the job really is

The Senior Manager, Customer Success at Netradyne is responsible for leading a team of Customer Success Managers to support the company's largest enterprise customers. This role involves developing customer strategies, overseeing onboarding and adoption for large-scale deployments, and ensuring customers achieve maximum value from Netradyne's AI-powered fleet safety platform. The position requires strong leadership, executive presence, and the ability to drive measurable business outcomes through effective customer engagement and operational excellence.

Benefits
  • Base Salary: $150,000 - $195,000 USD
  • Eligible for annual performance bonus
  • Company equity
  • Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
  • Generous PTO and Sick Leave
  • 401(k) with generous company match
Things to weigh
  • Travel requirement of up to 30% of the time throughout the United States
  • The role involves managing a growing team, which may present challenges in scaling operations effectively
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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