Sr Manager, Customer Success Operations

As a Senior Manager of Customer Success Operations at NetDocuments, you will lead the analytics and performance initiatives for the Customer Success team, focusing on improving metrics such as Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Your role involves building predictive models, designing executive dashboards, and translating complex data into actionable insights for senior leadership. You will collaborate closely with various departments, ensuring data-driven decision-making and proactive management of customer success outcomes.

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities and wellness

• The role requires a strong focus on proactive analytics rather than traditional reporting, which may involve a high-pressure environment to deliver results quickly.
• The position involves significant collaboration across multiple departments, which may require strong interpersonal skills and adaptability to different team dynamics.