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← Neighborhoods.com

Customer Engagement Representative (Remote, Contract)

Neighborhoods.com
Location
Remote
Posted
17 days ago
Department
Customer Service
What they actually want (must-haves)
  • Ability to communicate clearly in spoken and written English
  • Ability to learn and adapt quickly
  • 2+ years of customer support experience (email, phone, and/or chat)
  • High School diploma or equivalent
  • Reliable high-speed internet for system access, video and VoIP calls
  • Ability to maintain a stable connection for calls and meetings
Nice to have
  • Experience using help desk software and remote support platforms
  • Google Workspace familiarity
  • Experience with high-volume call environments
  • Basic real estate knowledge
  • B2B customer support
What the job really is

As a Customer Engagement Representative, you will provide customer support from home through email, chat, and phone channels. Your responsibilities include resolving inquiries, creating and assigning leads, and ensuring a high standard of customer service. You will also troubleshoot issues and assist with various tasks to maintain smooth operations.

Benefits
  • Hourly Pay: $16 USD/hour
  • Type: 1099 Independent Contractor
  • Duration: 3-6 months, with the possibility of extension
  • Schedule: Up to 40 hours per week
  • Shifts available between 7 AM – 7 PM US Central Time, 7 days a week
  • Location: Remote
Things to weigh
  • Contract role may not provide job security beyond the initial duration
  • Position requires availability on weekends and flexible scheduling within operating hours
  • No benefits mentioned beyond hourly pay
  • Role involves using scripts which may limit personal engagement style
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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