The Customer Experience Associate at Natera will engage with both internal and external customers, assisting with inquiries related to genetic testing and sample processing. Responsibilities include obtaining necessary patient and billing information, communicating test statuses, scheduling mobile phlebotomy, and supporting the sales team with account management. The role requires handling sensitive patient information while ensuring compliance with HIPAA policies.
See how your résumé matches this role — and tailor it from what actually gets interviews.