HHiring Reality
← Nadia Care

IT Support Specialist

Nadia Care
Location
Boston, Massachusetts, United States
Posted
1 month ago
Department
Finance and Administration
Salary
$60K-$70K
What they actually want (must-haves)
  • 2-5+ years of IT support experience supporting a remote or distributed workforce in the healthcare field
  • 1-3+ years experience in startup environment
  • Experience handling PHI and working in HIPAA-regulated environments
  • Strong written and verbal communication skills
  • Customer service experience with a deep ability to remain patient, empathetic, and reassuring when supporting our team
  • Hands-on experience with Microsoft Intune
Nice to have
  • Familiarity with least-privilege access principles
  • SOC 2 familiarity
  • Experience with Microsoft Defender, Azure AD
  • Google Workspace administration experience
What the job really is

The IT Support Specialist at Nadia Care will manage day-to-day IT support, user lifecycle management, and identity & access management for a remote-first team. Responsibilities include troubleshooting technical issues, onboarding and offboarding users, managing devices with Microsoft Intune, and ensuring compliance with security policies. The role requires hands-on experience in a fast-paced environment, focusing on both reactive support and proactive process improvements.

Benefits
  • Unlimited time off after the 90-day introductory period for full-time salaried employees
  • Three weeks of paid time off after the 90-day introductory period for full-time hourly employees
  • Medical Insurance covering hospital, surgical, and prescription drug benefits
  • Dental Insurance for preventive care and procedures
  • Vision Insurance for routine eye exams and eyeglasses
  • Stock Option Grant
Things to weigh
  • Compensation range is between $60K-$70K, depending on experience
  • Remote positions limited to candidates in the contiguous US only, excluding certain states
  • Fast-paced environment may require balancing multiple priorities
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

Applying to Nadia Care?

See how your résumé matches this role — and tailor it from what actually gets interviews.