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Customer Experience Associate

NABIS
Location
Latin America, Remote
Posted
20 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 2+ years of customer service, account support, or operations experience in a B2B, SaaS, logistics, distribution, or marketplace environment
  • Strong written and verbal communication skills in English
  • Demonstrated ability to manage high-volume, multi-channel queues with consistent quality and responsiveness
  • Proficiency with CRM and ticketing tools (Zendesk, Salesforce, Freshdesk, or similar)
  • Solid understanding of order management processes, including fulfillment workflows and basic billing and invoicing
  • Ability to work independently in a remote environment
Nice to have
  • Experience supporting B2B accounts in distribution, wholesale, or supply chain industries
  • Familiarity with compliance-adjacent workflows
  • Background in SaaS platform support
  • Experience working within a tiered support model or structured escalation framework
  • Bilingual in Spanish and English
What the job really is

As a Customer Experience Associate at Nabis, you will be the primary point of contact for brand and retail partners, providing high-quality support through various channels. Your responsibilities will include managing inquiries, order workflows, and account issues while ensuring timely and professional communication. You will also collaborate with multiple departments to resolve partner-facing issues and contribute to process improvements.

Benefits
  • Competitive compensation commensurate with experience and market
  • Fully remote work environment
  • Exposure to a high-growth, technology-first distribution platform
  • Clear performance expectations with coaching and development support
  • Opportunity to grow within a CX organization
Things to weigh
  • No specific salary listed
  • Role involves handling high-volume inquiries which may be stressful
  • Remote work requires reliable internet and adherence to a schedule
  • Experience in compliance-related workflows is preferred but not mandatory
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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