HHiring Reality
← Myriad360

Senior Infrastructure and End User Support Consultant

Myriad360
Location
Ohio - USA
Posted
23 days ago
Department
Engineering
What they actually want (must-haves)
  • 6+ years of experience supporting enterprise infrastructure and end-user compute environments
  • Strong hands-on experience with Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange Online, Teams, OneDrive, Intune, Microsoft Endpoint Manager, and identity management
  • Proven ability supporting Windows 10/11, macOS, endpoint security platforms, patch management solutions, and device lifecycle management
  • Experience administering Windows Server environments including Active Directory, DNS, DHCP, Group Policy, file services, and certificate services
  • Strong knowledge of virtualization technologies including VMware vSphere, Horizon, ESXi, and virtual desktop infrastructure (VDI)
  • Solid understanding of networking fundamentals including TCP/IP, VLANs, VPN connectivity, routing, switching, wireless networking, DNS, DHCP, and firewall troubleshooting
Nice to have
  • Bachelor's degree in Information Technology or related field, or equivalent practical experience
  • Experience building, deploying, and maintaining Windows workstation images, automated deployment solutions, endpoint configuration standards, and software packaging processes
  • Experience administering endpoint management platforms such as Intune, Autopilot, SCCM/MECM, Datto RMM, NinjaOne, or similar solutions
  • Experience supporting infrastructure projects, migrations, customer onboarding activities, and technical implementations
  • Industry certifications such as Microsoft, VMware, CompTIA, ITIL, or equivalent are preferred
What the job really is

As a Senior Infrastructure and End User Support Consultant, you will act as a senior technical escalation point for infrastructure and end-user compute issues, guiding Level 1 and Level 2 technicians. Your role involves supporting and maintaining core infrastructure services, managing endpoint platforms, and contributing to projects and service improvements across a managed services portfolio.

Benefits
  • Unlimited Paid Time Off (PTO)
  • Incentive compensation plans for all employees
  • Company-funded 401k contributions
  • Zero-cost employer-covered health insurance
  • Annual BYOD (Bring Your Own Device) reimbursement up to $500
  • Paid Parental Leave
Things to weigh
  • No salary listed for this position outside of New York City, where the range is $86,000 - $98,000 plus bonus/commission; compensation in Ohio may vary.
  • The role requires a strong focus on documentation and process improvement, which may appeal to candidates looking for structured environments.
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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