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Retention Representative

MyHeritage
Location
Tel Aviv
Posted
12 days ago
Department
Sales
What they actually want (must-haves)
  • Fluent English speaker
  • Experience in sales or retention
  • Fast learner and problem-solver
  • Motivated, independent, and proactive
Nice to have
  • Additional languages
  • Telemarketing experience
What the job really is

As a Retention Representative at MyHeritage, you will engage with customers who have requested refunds for their annual subscriptions, addressing their concerns and offering tailored solutions to retain them. You will also promote long-term subscription options to meet customer needs, contributing to their journey of family discovery.

Benefits
  • High salaries
  • Comprehensive benefits package
  • Flexibility in shifts
  • Hybrid work model with flexible working hours
  • Modern, beautiful office in Tel Aviv
  • On-site gym and pilates classes
Things to weigh
  • No specific salary figures provided
  • Role focuses on customer retention and may involve handling complaints
  • Emphasis on a fun working atmosphere may vary by team
Job score3.2/5
Benefits4/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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