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Customer Support Specialist I

Muck Rack
Location
Remote (Bulgaria)
Posted
17 days ago
Department
Customer Success
What they actually want (must-haves)
  • 1+ years of experience supporting time-sensitive operational workflows in customer support, operations, editorial operations, media operations, or a similar environment
  • Experience managing multiple concurrent priorities while consistently meeting deadlines
  • Exceptional attention to detail and a strong quality assurance mindset
  • Excellent written communication skills with the ability to communicate clearly and professionally with clients and internal partners
  • Strong organizational and time management skills
  • Experience working directly with customers or customer-facing deliverables
Nice to have
  • Experience supporting SaaS products or subscription-based services
  • Experience working in media monitoring, media intelligence, journalism, publishing, or editorial environments
  • Experience performing editorial review or quality assurance
  • Familiarity with CRM systems, ticketing platforms, or workflow management tools
  • Experience documenting operational procedures and process improvements
What the job really is

As a Customer Support Specialist I at Muck Rack, you will manage the daily execution of the Media Intelligence Digest service, ensuring timely and accurate delivery to clients. Your role involves collaborating with various teams to enhance client experience, performing quality assurance on digests, and troubleshooting any delivery issues. You will also identify opportunities for process improvements to increase operational efficiency.

Benefits
  • Remote Work, Forever
  • Home office stipend, phone and internet reimbursement, coworking membership
  • Virtual and in-person team bonding (lunches, events, competitions)
  • Competitive geo-neutral pay in the U.S.
  • Annual reviews to ensure equity and market alignment
  • Standardized bonus or commission structure
Things to weigh
  • Role requires alignment with North American morning operations, working hours are from 12:00 PM to 8:00 PM Bulgaria time
  • Up to 10% travel required for team collaboration and company events, including attendance at an annual offsite in Mexico
  • Salary is approximately 1,600+ EUR per month, but may vary based on experience and internal equity
  • Benefits and compensation reflect offerings for U.S.-based employees, with support for compliance with local laws for other locations
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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