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← Morgan & Morgan, P.A.

Case Consultant - CSR

Morgan & Morgan, P.A.
Location
Las Vegas, Nevada, United States
Posted
12 days ago
Department
Case Control Center
What they actually want (must-haves)
  • High school diploma or GED required
  • Ability to type a minimum of 35 WPM with strong written communication skills
  • A genuine passion for helping people
  • Active listening skills
  • Empathy and emotional intelligence
  • Ability to thrive under pressure
Nice to have
  • College experience preferred
  • Prior customer service, healthcare, legal, or social services experience is a plus
What the job really is

As a Case Consultant at Morgan & Morgan, you will be the first point of contact for clients reaching out during difficult times, providing compassionate support and guidance. Your responsibilities will include conducting client consultations, collecting case information, scheduling appointments, and handling a high volume of calls in a fast-paced environment. This role requires empathy, active listening, and the ability to thrive under pressure while navigating multiple software systems.

Benefits
  • $18.00 per hour
  • $250 Sign-On Bonus eligible after 90 days of employment
  • Career development and growth opportunities
  • A supportive team culture that feels like family
  • Medical and dental insurance
  • 401(k) plan
Things to weigh
  • Full weekend availability required
  • Fast-paced environment with high call volume
  • Role involves handling challenging and often traumatic situations for clients
Job score3.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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