HHiring Reality
← Referrals Only

Fraud Investigator, Overnight Team

Referrals Only
Location
Remote (UK)
Posted
17 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Excellent English written & verbal communication skills
  • Previous experience in Fraud, banking/financial services or a related field
  • Ability to be persuasive and empathetic
  • Strong expertise in investigating, problem solving and decision making
  • Ability to work well independently & collaboratively with the wider team
  • Ability to work to deadlines
What the job really is

As a Fraud Investigator on the Overnight Team, you will work to prevent and respond to fraud cases, communicating with banks and law enforcement to investigate unauthorized transactions and provide support to victims. Your role involves making outbound calls, triaging communications, and making decisions on fraud claims while ensuring customer safety and trust in Monzo's services.

Benefits
  • Base salary of £27,700 - £33,600
  • Incentive Awards tied to your performance
  • Early or Late Evening Allowance of £2503.00 (early) or £5006.00 (late) per year
  • £1,000 learning budget each year for books, training courses and conferences
  • Work from home setup including MacBooks and extra support for remote work
Things to weigh
  • Role requires making outbound calls to prevent scams
  • Work hours are overnight with a weekend rotation
  • Start date is set for November 23rd, 2026
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Referrals Only?

See how your résumé matches this role — and tailor it from what actually gets interviews.