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← Monzo

CRM Manager - EU

Monzo
Location
London; Remote (UK)
Posted
1 month ago
Department
Marketing & Community
What they actually want (must-haves)
  • Native or fluent Spanish or Italian speaker
  • Hands-on experience launching CRM in a new market or region
  • Experience taking a campaign from signal to roll-out
  • Proven track record in CRM with successful campaigns and automated journeys
  • Experience using a CRM platform for delivery (Braze preferred)
  • Fintech or Financial Services experience
What the job really is

The CRM Manager will be responsible for establishing and growing CRM functions across various EU markets, focusing on customer communication throughout their lifecycle. This role involves creating foundational processes, executing campaigns, and collaborating with cross-functional teams to enhance customer engagement and retention. The ideal candidate will leverage data insights to optimize strategies and ensure compliance with local regulations.

Benefits
  • £68,000 - £92,000 salary
  • Incentive Awards tied to performance
  • Flexible working hours
  • £1,000 learning budget each year
  • Support for work-from-home setup
  • Macbooks provided for employees
Things to weigh
  • No specific mention of team size or structure
  • Role involves building CRM from scratch, which may involve significant ambiguity
  • Experience with Looker is an advantage but not required
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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