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← Moniepoint

Offline Customer Support Officer (Oyo)

Moniepoint
Location
Oyo, Nigeria
Posted
12 days ago
Department
Customer Success
What they actually want (must-haves)
  • Minimum of 1–2 years of relevant customer service or support experience
  • Minimum educational qualification of BSc or HND
  • Must have completed NYSC or possess a valid exemption/exclusion certificate
  • Excellent written and verbal communication skills
  • Strong problem-solving and issue-resolution abilities
  • Customer-centric mindset with high empathy and emotional intelligence
What the job really is

The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving inquiries, technical issues, and service-related concerns while ensuring a consistent customer experience. The officer will log support requests, collaborate with internal teams for issue resolution, and gather customer feedback to enhance service quality.

Benefits
  • Competitive compensation
  • Benefits
  • Career growth opportunities
  • Support for professional development
Things to weigh
  • Role involves handling walk-in customers and WhatsApp group communications, which may require strong interpersonal skills
  • No specific salary mentioned
  • Focus on logging and documentation may indicate a structured but potentially repetitive role
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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