HHiring Reality
← Moniepoint

Offline Customer Support Officer (Abuja)

Moniepoint
Location
FCT, Nigeria
Posted
12 days ago
Department
Customer Success
What they actually want (must-haves)
  • Minimum of 1–2 years of relevant customer service or support experience
  • Minimum educational qualification of BSc or HND
  • Must have completed NYSC or possess a valid exemption/exclusion certificate
  • Excellent written and verbal communication skills
  • Strong problem-solving and issue-resolution abilities
  • Customer-centric mindset with high empathy and emotional intelligence
What the job really is

The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving inquiries, technical issues, and service-related concerns while ensuring a consistent customer experience. The officer will log support requests, collaborate with internal teams for issue resolution, and collect customer feedback to enhance service quality.

Benefits
  • Competitive compensation
  • Benefits
  • Career growth opportunities
  • Support for professional development
Things to weigh
  • Role involves handling customer inquiries both in-person and via WhatsApp, which may require adaptability to different communication styles.
  • No specific salary information provided, which may be a consideration for candidates.
Job score3.2/5
Benefits2/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Moniepoint?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →