HHiring Reality
← Moniepoint

Offline Customer Support Officer (Rivers)

Moniepoint
Location
Rivers, Nigeria
Posted
13 days ago
Department
Customer Success
What they actually want (must-haves)
  • Minimum of 1–2 years of relevant customer service or support experience
  • Minimum educational qualification of BSc or HND
  • Must have completed NYSC or possess a valid exemption/exclusion certificate
  • Excellent written and verbal communication skills
  • Strong problem-solving and issue-resolution abilities
  • Customer-centric mindset with high empathy and emotional intelligence
What the job really is

The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving customer inquiries, logging support requests, and collaborating with internal teams to ensure timely issue resolution while maintaining a strong focus on customer satisfaction and adherence to operational guidelines.

Benefits
  • Competitive compensation
  • Benefits
  • Career growth opportunities
  • Support for professional development
Things to weigh
  • No specific salary listed
  • Role primarily focused on customer support, may not involve technical skills development
  • Emphasis on adherence to scripts and operational procedures may limit flexibility
Job score2.8/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity5/5
Pay transparency0/5

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