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← Moniepoint

Offline Customer Support Officer (Jigawa)

Moniepoint
Location
Jigawa, Nigeria
Posted
13 days ago
Department
Customer Success
What they actually want (must-haves)
  • Minimum of 1–2 years of relevant customer service or support experience
  • Minimum educational qualification of BSc or HND
  • Must have completed NYSC or possess a valid exemption/exclusion certificate
  • Excellent written and verbal communication skills
  • Strong problem-solving and issue-resolution abilities
  • Customer-centric mindset with high empathy and emotional intelligence
What the job really is

The Offline Customer Support Officer at Moniepoint is responsible for providing high-quality support to walk-in customers and those in WhatsApp groups. This role involves resolving customer inquiries, logging support requests, collaborating with internal teams for issue resolution, and collecting customer feedback to enhance service quality.

Benefits
  • Competitive compensation
  • Benefits
  • Career growth opportunities
  • Support for professional development
Things to weigh
  • No specific salary listed
  • Role involves handling customer inquiries both in-person and via WhatsApp, which may require flexibility in communication style
  • Emphasis on logging and documentation may indicate a focus on process adherence over creative problem-solving
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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