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← MongoDB

Technical Services Engineer

MongoDB
Location
Mexico City
Posted
12 days ago
Department
Technical Support AMER
What they actually want (must-haves)
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
  • Experience building and maintaining complex mission-critical production database systems
  • Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability
Nice to have
  • Experience managing large scale databases (e.g. RDBMS, NoSQL)
  • Experience with authentication systems such as LDAP, Kerberos, AD
  • Experience using or managing MongoDB
  • Experience using distributed version control systems, and in particular git
  • Experience using any cloud services stack such as AWS, Azure or GCP
What the job really is

As a Technical Services Engineer at MongoDB, you will leverage your problem-solving skills and technical expertise to assist customers with complex MongoDB-related issues. Your role involves working directly with clients to address questions about architecture, performance, and security, while also mentoring new team members and contributing to internal projects. You will be part of a hybrid team based in Mexico City, focusing on enhancing customer satisfaction and operational efficiency.

Things to weigh
  • No salary listed
  • Position requires strong technical skills and the ability to handle complex customer issues
  • Role involves mentoring and internal project contributions, indicating a collaborative environment
  • Candidates should be comfortable in a hybrid working model
Job score2.8/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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