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Strategic Customer Success Manager

MongoDB
Location
Frankfurt; Munich
Posted
12 days ago
Department
Customer Success EMEA
What they actually want (must-haves)
  • 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
  • 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
  • Excellent verbal and written skills in both German and English languages with the proven ability to influence technical and business outcomes at the C-suite level without direct authority
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
What the job really is

As a Strategic Customer Success Manager at MongoDB, you will serve as a trusted advisor to significant strategic accounts, helping them navigate their long-term roadmaps with MongoDB's technology. Your role will involve maximizing customer lifetime value, driving retention, and fostering executive-level advocacy by building relationships with C-suite and technical leaders. You'll also manage a portfolio of accounts, ensuring they achieve their business goals through comprehensive account programs and proactive risk management.

Benefits
  • Supportive and enriching culture
  • Employee affinity groups
  • Fertility assistance
  • Generous parental leave policy
Things to weigh
  • Hybrid working model requires candidates to be based in Germany
  • Role involves managing complex accounts which may require significant travel or coordination across global teams
  • No specific salary or compensation details provided
Job score3.4/5
Benefits2/5
Freshness5/5
Career value5/5
Role clarity5/5
Pay transparency0/5

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