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← MoneyHero Group

Executive, Customer Service

MoneyHero Group
Location
Manila, Philippines
Posted
12 days ago
Department
Customer Operations
What they actually want (must-haves)
  • Fluency in written and spoken Tagalog and English
  • Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries
  • Proficiency in using customer service software and tools
  • Strong problem-solving and critical thinking skills
  • Ability to multitask and prioritize tasks effectively
  • Excellent attention to detail and accuracy
Nice to have
  • Familiarity with the Philippines' financial services industry
  • Experience using Zendesk as ticketing tool
What the job really is

As an Executive in Customer Service at MoneyMax, you will be responsible for addressing customer inquiries through email, chat, and phone support. Your role will involve resolving issues, providing information about products and services, and maintaining accurate records of customer interactions, all while ensuring a positive customer experience.

Benefits
  • Annual leave, birthday leave, tenure leave, international remote work leave, and more
  • Professional trainings, career advancement and internal mobility opportunities
  • Competitive benefits including insurance and mental wellness program
Things to weigh
  • No salary listed
  • Hybrid work setup with onsite work from Monday to Thursday and work-from-home on Fridays
  • Role primarily involves handling customer inquiries, which may be repetitive
Job score2.8/5
Benefits2/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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