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Client Onboarding Specialist

Mogli
Location
Remote
Posted
10 days ago
Department
Client Success
Salary
$70-80K
What they actually want (must-haves)
  • 2-4 years managing customer accounts and/or directly interacting with customers
  • Strong experience with Salesforce
  • Strong analytical and problem-solving skills
  • Strong project management & communication skills
  • Excellent customer service skills with a proven ability to explain technical products to non-technical audiences
  • Ability to adapt training plans to meet the needs of trainees
Nice to have
  • Salesforce certifications
  • Foreign languages fluency
What the job really is

As a Client Onboarding Specialist at Mogli Technologies, you will manage the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Your role involves project management, technical implementation of Salesforce and Mogli configurations, client training, and continuous communication with clients to foster trust and satisfaction. You will also analyze processes for improvement and collaborate with internal teams to enhance client success.

Benefits
  • $70-80K, dependent upon experience - with additional variable bonus
  • Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
  • Matching 401k plan
  • Ownership of Mogli and equity grant
  • Flexible Time Off per Mogli’s FTO Policy
  • 9 US Federal Holidays and 6 paid sick days
Things to weigh
  • Fast-paced onboarding environment requiring management of multiple clients simultaneously
  • Role involves technical implementation and troubleshooting, which may require a steep learning curve for those not familiar with Salesforce
  • No mention of specific tools or technologies beyond Salesforce and Mogli configurations, which may limit exposure to other technologies
Job score4.4/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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