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Platform Support Specialist

MNTN
Location
United States
Posted
1 month ago
Department
Engineering
What they actually want (must-haves)
  • 1–3 years of experience in a customer-facing role, with some exposure to product or technical support (SaaS, adtech, or digital marketing platforms preferred)
  • Ability to diagnose and resolve platform issues independently, without defaulting to escalation
  • Experience working within a ticketing or chat-based support system (Intercom, Zendesk, Salesforce Service Cloud, or similar), ideally at production volume
  • Strong written communication skills: clear, concise, and professional in a high-volume async environment
Nice to have
  • Background in adtech, digital advertising, programmatic media, or connected TV (CTV/OTT) is a plus
  • Familiarity with self-serve advertising platforms and the types of issues small business advertisers commonly encounter is a plus
  • Resolution-oriented: drives tickets to closure without letting ambiguity become a reason to pass issues along
  • Resourceful: finds answers using available documentation and product knowledge before escalating
  • Feedback-oriented: surfaces patterns and product gaps proactively rather than treating every ticket as a one-off
What the job really is

The Platform Support Specialist at MNTN will serve as a primary contact for small businesses using the self-serve advertising platform, focusing on diagnosing and resolving customer issues efficiently. This role involves managing a high volume of inquiries, ensuring quick resolutions, and maintaining accurate documentation. As part of a new support organization, the specialist will also contribute to shaping processes and standards for the team.

Things to weigh
  • High-volume, product-focused role that requires quick resolution of customer issues
  • Role is part of a founding team, which may involve ambiguity and evolving processes
  • No specific salary or benefits information provided in the posting
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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