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Onsite Support Customer Service Engineer

MKS2 Technologies
Location
325 East H Street, Iron Mountain, MI
Posted
12 days ago
Department
Government IT Division
Salary
$55,000-$60,000
What they actually want (must-haves)
  • Experience in maintaining and troubleshooting a wide variety of systems and networks, including high volume/high availability systems
  • Knowledge of debugging protocols and processes
  • Ability to troubleshoot problems and issues identified by customers and implement corrective actions
  • HS diploma or GED and 8+ years of experience with system administration or BS degree in Computer Science, Electronics Engineering or other engineering or technical discipline
  • Compliance with VA directives for vaccination if required
  • Ability to work both independently and as part of a team
What the job really is

The Onsite Support Customer Service Engineer will work at the Oscar G. Johnson VA Medical Center in Iron Mountain, MI, providing system administration support. Daily tasks include installation, configuration, maintenance, and troubleshooting of IT systems, as well as direct communication with customers to resolve hardware and software issues. The role requires physical activity, such as moving equipment and performing audits, and involves using tools like Service Now and Microsoft System Center Operations Manager (SCOM).

Benefits
  • Salary range of $55,000-$60,000
  • 15 Days of PTO
  • 11 Federal Holidays
  • 401k Match
  • Benefits and More
Things to weigh
  • Position is 100% onsite, which may limit flexibility
  • Travel required up to 2 weeks every 6 months, with notification 3-4 weeks in advance
  • Physical demands include moving equipment weighing up to 50 pounds
  • Potential for evening and weekend hours
Job score4/5
Benefits3/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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