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Desktop Support Analyst

MKS2 Technologies
Location
Fort Meade, MD
Posted
19 days ago
Department
Government IT Division
Salary
$110,000-$120,000
What they actually want (must-haves)
  • 4 to 7 years of relevant experience supporting desktop systems, endpoint infrastructure, network operations, or enterprise IT environments
  • Experience supporting large-scale enterprise user environments
  • Experience diagnosing and resolving endpoint, application, and network connectivity issues
  • Experience utilizing ticketing systems and IT service management tools
  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline
  • Knowledge of enterprise endpoint management concepts and technologies
Nice to have
  • Experience supporting Department of Defense (DoD) or Federal Government environments
  • Experience with Microsoft Intune, SCCM/MECM, Microsoft Endpoint Manager, Active Directory, and Office 365
  • Knowledge of endpoint security technologies and cybersecurity best practices
  • Experience supporting classified environments
  • Industry certifications such as CompTIA Security+, CompTIA Network+, CompTIA A+, Microsoft Certifications, and other relevant DoD 8570 compliant certifications
What the job really is

The Desktop Support Analyst at MKS2 Technologies provides enterprise-level technical support for desktop systems, laptops, mobile devices, and peripherals in government environments. Responsibilities include troubleshooting hardware and software issues, managing device lifecycle, and ensuring compliance with security requirements. The role requires collaboration with various IT teams to maintain efficient operations and deliver exceptional customer service to end users.

Benefits
  • Competitive salary and compensation packages
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Match
  • Paid Time Off (PTO)
  • Paid Federal Holidays
  • Company-Paid Life Insurance
Things to weigh
  • Salary range is specified as $110,000-$120,000
  • Position requires on-site work at a government site
  • Clearance requirements may limit candidate pool
  • Role involves working in a mission-critical environment which may entail high-pressure situations
Job score4.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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