HHiring Reality
← Mindbody

Customer Success Manager

Mindbody
Location
Malaysia
Posted
24 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Bachelor’s Degree or equivalent work experience
  • Three (3) years of relevant work experience in customer success, sales, or account management
  • Ability to quickly learn the Mindbody platform and translate that knowledge to specific customer needs
  • Demonstrated ability to foster, develop, and work in cross-functional relationships
  • Excellent communication skills, both verbal and written
  • Demonstrated ability to respond to questions in groups and one-on-one settings
Nice to have
  • Prior work experience in a SaaS environment
  • Experience working in a Fitness, Integrative Health, Spa, or Salon business
  • Prior work experience in a sales-related role
  • Working knowledge of Salesforce and/or Gainsight
What the job really is

The Customer Success Manager at Playlist is responsible for ensuring that small and medium-sized businesses maximize their investment in Mindbody's software. This role involves driving software adoption, monitoring customer health, and proactively engaging with clients to reduce churn and identify growth opportunities. The CSM will also facilitate training, handle customer inquiries, and collaborate with various teams to enhance customer satisfaction and loyalty.

Things to weigh
  • No salary listed
  • Role involves managing customer relationships at various levels, including executive
  • Expectations for handling escalations and crises independently may indicate a high-pressure environment
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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