IT Support Specialist

Million Dollar Baby Co.

Location

Los Angeles, California (Hybrid)

Posted

2 months ago

Department

Process Improvement and Technology

What they actually want (must-haves)

Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Previous experience in a helpdesk or IT support role, preferably 1-2 years
Basic understanding of computer hardware, software, and networking principles
Familiarity with helpdesk software and ticketing systems
Experience with provisioning and deploying computers
Ability to troubleshoot and resolve technical issues effectively and efficiently

Nice to have

Warehouse IT support experience
Legendary customer service and deskside manner

What the job really is

The IT Support Specialist at Million Dollar Baby Co. will provide technical assistance to associates, contractors, and visitors. Daily tasks include managing helpdesk tickets, troubleshooting hardware and software issues, and supporting audio/visual setups for meetings and events. The role also involves maintaining the IT knowledge base and assisting with IT projects and emerging technologies.

Benefits

100% of your health, dental and vision insurance monthly premiums paid by us
Flexible PTO
Company matching 401(k)
Vacation reimbursement and wellness and enrichment subsidy programs
Tuition reimbursement
Matching charitable donations to the nonprofit organization of your choice

Things to weigh

California pay range of $65,000 — $73,000 USD is listed
Hybrid work model may imply some in-office requirements
Role involves a mix of technical support and customer service, which may not suit all candidates

Job score2.6/5

Benefits4/5

Freshness1/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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