HHiring Reality
← Mews

Manager of Customer Success - DACHEE (m/f/d)

Mews
Location
Germany
Posted
17 days ago
Department
Customer Success
What they actually want (must-haves)
  • Proven experience managing Customer Success or Customer Experience teams in a SaaS environment, accountable for both people and business outcomes
  • A commercially minded approach to Customer Success with experience managing teams against commercial KPIs (upsell, cross-sell, expansion)
  • Experience building or overhauling CS processes and operating models in a scale-up context
  • Background in sales or a commercially structured CS function
  • Skilled at coaching and performance management, developing teams through commercial conversations
  • Data-fluent with the ability to read performance trends and turn insights into action
Nice to have
  • Experience in a multi-product SaaS environment with a complex platform
  • Background managing distributed teams across multiple European markets
  • Track record navigating organisational change or a period of rapid team evolution
What the job really is

As the Manager of Customer Success at Mews, you will lead a team of 8-10 Customer Success Managers across the DACHEE region, focusing on evolving the team's commercial capabilities and driving revenue through upselling and cross-selling. Your role will involve managing team performance, coaching members, and implementing AI-powered systems to enhance customer health and risk management. You'll also collaborate with various internal teams to advocate for customer needs and influence product priorities.

Benefits
  • Unlimited paid holiday
  • Participation in company share program
  • Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary)
  • Annual Learning budget of €300
  • Monthly 'EDGE' time to Explore, Develop, Grow, and Elevate yourself
  • Work from anywhere policy with flexibility to work abroad
Things to weigh
  • The role requires a significant shift in mindset from traditional customer satisfaction metrics to a revenue-generating focus.
  • The company is rapidly growing and evolving, which may lead to changes in processes and priorities.
  • AI is a core part of the role, requiring advanced understanding and hands-on experience with AI systems.
  • The salary range is provided but may vary based on funding and candidate qualifications.
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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