HHiring Reality
← MetTel

Customer Experience Specialist

MetTel
Location
Salt Lake City, Utah, United States
Posted
23 days ago
Department
MetTel Operations
What they actually want (must-haves)
  • Bachelors' Degree
  • Minimum of 3 years of Customer Service or Account Management experience
  • Knowledge of Microsoft Office Suite (Excel, Word, Project, Power Point)
Nice to have
  • Experience with telecommunications service providers
What the job really is

As a Customer Experience Specialist at MetTel, you will provide customer support by answering incoming calls and responding to emails, managing customer complaints, and processing orders. You will assist customers with inquiries about products and services, troubleshoot issues, and document interactions according to standard procedures. Additionally, you may contribute to projects aimed at improving company processes and service offerings.

Things to weigh
  • No salary listed
  • Role involves handling customer complaints and troubleshooting issues, which can be challenging
  • Opportunity to contribute to company projects may vary in frequency and scope
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to MetTel?

See how your résumé matches this role — and tailor it from what actually gets interviews.