Program Manager

The Program Manager at MetTel will lead a POD-based operating model to support enterprise clients, focusing on service delivery performance for telecom service requests. This role involves managing cross-functional teams, ensuring adherence to service level agreements (SLAs), and providing executive-level insights into performance and risks. The position also requires proactive client engagement and the implementation of continuous improvement processes.

• Salary up to $100,000 annually, varying by location and candidate qualifications

• Salary range is provided but may vary based on location and candidate experience
• Role involves significant client-facing responsibilities, which may require strong interpersonal skills
• The position requires a deep understanding of telecom technologies, which may be a steep learning curve for some candidates