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← Metro Vein Centers

Patient Service Representative

Metro Vein Centers
Location
Waterbury, CT
Posted
25 days ago
Department
Operational
What they actually want (must-haves)
  • Strong customer service and communication skills in a patient-facing environment
  • Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
  • Comfort working in a fast-paced outpatient medical office or clinic setting
  • Strong attention to detail and accuracy when handling patient information and scheduling
  • Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
  • Comfortable using EMR systems, scheduling platforms, and healthcare technology
Nice to have
  • Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
  • Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred
  • Bilingual English/Spanish skills are strongly preferred
What the job really is

The Patient Service Representative (PSR) at Metro Vein Centers plays a crucial role in enhancing the patient experience within a fast-paced outpatient clinic. Daily responsibilities include greeting patients, managing appointment scheduling, verifying insurance, collecting payments, and maintaining communication with clinical staff. The PSR must effectively multitask and provide professional support to ensure smooth clinic operations.

Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) + Paid Company Holidays
  • Company-Paid Life Insurance
  • Short-Term Disability Insurance
  • Employee Assistance Program (EAP)
Things to weigh
  • Role involves high-volume patient interactions and multitasking, which may be stressful for some candidates
  • No specific salary range provided, compensation is based on experience
  • Bilingual candidates preferred, which may limit opportunities for non-bilingual applicants
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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