HHiring Reality
← Metro Vein Centers

Patient Service Representative

Metro Vein Centers
Location
Dearborn, MI
Posted
27 days ago
Department
Operational
What they actually want (must-haves)
  • Strong customer service and communication skills in a patient-facing environment
  • Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
  • Comfort working in a fast-paced outpatient medical office or clinic setting
  • Strong attention to detail and accuracy when handling patient information and scheduling
  • Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
  • Comfortable using EMR systems, scheduling platforms, and healthcare technology
Nice to have
  • Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
  • Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred
  • Bilingual English/Spanish skills are strongly preferred
What the job really is

The Patient Service Representative (PSR) at Metro Vein Centers plays a vital role in enhancing the patient experience in a busy outpatient specialty clinic. Daily responsibilities include greeting patients, managing appointment scheduling, verifying insurance, collecting payments, and maintaining patient records, all while ensuring smooth clinic operations and effective communication between patients and clinical staff.

Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) + Paid Company Holidays
  • Company-Paid Life Insurance
  • Short-Term Disability Insurance
  • Employee Assistance Program (EAP)
Things to weigh
  • No specific salary listed
  • Role involves high-volume patient interaction, which may be stressful for some candidates
  • Preference for bilingual candidates may limit opportunities for non-bilingual applicants
Job score3.6/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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