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← Mercury

Underwriting & Servicing Operations Manager - Cards

Mercury
Location
San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Posted
1 month ago
Department
Credit
What they actually want (must-haves)
  • 8+ years of experience in credit operations, underwriting, or servicing
  • Prior experience in a highly regulated financial services environment
  • Demonstrated ability to organize, instrument, and scale credit operations
  • Strong judgment in ambiguous situations
  • Track record of managing and developing early-career team members
  • Comfortable working across functions with Engineering, Data Science, and Legal/Compliance
Nice to have
  • Direct exposure to bank charter processes, regulatory examinations, or policy/procedure documentation
  • Curiosity about how AI tools can improve operational efficiency
What the job really is

The Underwriting & Servicing Operations Manager at Mercury will oversee the operational aspects of credit card products, focusing on underwriting, portfolio management, and collections. This role involves managing workflows, improving processes, and defining key performance indicators to ensure operational efficiency as the credit portfolio expands. The manager will also lead a team, collaborate with various departments, and monitor portfolio health and collections operations.

Benefits
  • Base salary
  • Equity (stock options/RSUs)
  • Competitive salary and equity ranges
  • Regular updates to compensation based on reliable survey data
Things to weigh
  • No specific mention of remote work flexibility beyond the listed locations
  • Role involves managing a growing operational layer, which may lead to evolving responsibilities
  • High level of accountability for operational health and performance may imply significant pressure
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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