Service Operations Associate (Boston, MA)

The Service Operations Associate I role at Mercer Advisors involves executing administrative and transactional functions to support the Client Service department. This includes processing client paperwork, managing service requests, and coordinating with custodians and third-party platforms. The position is essential for maintaining operational excellence and compliance, while also providing a clear career path for advancement within the operations team.

• Company Paid Basic Life & AD&D Insurance
• Company Paid Short-Term and Long-Term Disability Insurance
• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
• Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan
• Kaiser Medical plans available in California
• Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan

• Role is not client-facing, which may limit direct client interaction experience
• Position requires availability during standard business hours, with potential for early or late hours
• Job involves routine administrative tasks which may not appeal to all candidates
• The position is classified as non-exempt, requiring daily timekeeping