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← Mentimeter

Customer Success Manager - Higher Education

Mentimeter
Location
Stockholm
Posted
9 days ago
Department
Sales
What they actually want (must-haves)
  • Experience owning B2B customer relationships in a commercial environment, ideally with Enterprise customers
  • Ability to demonstrate measurable results achieved for customers
  • Comfortable using data to understand customer health and prioritize tasks
  • Skill in building trust and influencing stakeholders without formal authority
  • Ability to facilitate, present, and train effectively
  • Proactive and structured approach to managing customer relationships
Nice to have
  • Experience in Higher Education
What the job really is

As a Customer Success Manager in the Higher Education team at Mentimeter, you will be responsible for ensuring the success of a portfolio of Enterprise customers across EMEA. Your role involves driving adoption of Mentimeter, building success plans, and demonstrating measurable value to customers, while collaborating closely with an Account Manager. You will engage with various stakeholders in academic settings to enhance their experience with the product and identify opportunities for growth.

Benefits
  • Salary range of SEK 50–60,000 per month
  • Comprehensive benefits package including pension contributions
  • Access to a leadership program and relevant education for professional development
  • Focus on work-life balance
  • Diverse and inclusive work environment
Things to weigh
  • Role does not involve closing new deals or commercial ownership of existing customers
  • Daily support tickets are handled by a Support Specialist
  • The salary range is broad and depends on individual experience and skills
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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