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← Mendaera, Inc.

Senior Technical Support Engineer

Mendaera, Inc.
Location
San Mateo, CA
Posted
6 days ago
Department
Service
Salary
$105,000 - $145,000
What they actually want (must-haves)
  • Bachelor's degree in Electrical, Mechanical, Biomedical, or Systems Engineering, or an Associate degree in a related technical field with equivalent hands-on experience
  • 5+ years in technical support, field service, or service/sustaining engineering on complex electromechanical or robotic systems, with direct customer-facing responsibility for issue resolution
  • Hands-on experience with mechatronic systems combining mechanical, electrical, and software elements, including software/firmware updates and use of system logs and error codes
  • Demonstrated ability to troubleshoot complex systems to the component or subassembly level using diagnostic tools and test equipment
  • Comfortable at the Linux command line - filesystem navigation, parsing system and application logs, diagnostic utilities, service and process management, and SSH/SCP
  • Ability to read technical drawings appropriate to your background: electrical schematics, wiring and block diagrams, and/or mechanical drawings, assembly views, and GD&T
Nice to have
  • Experience supporting capital medical equipment in hospital or procedural environments - surgical or interventional robotics, imaging, or comparable platforms
  • Experience standing up or scaling a technical support function at an early-stage company, including knowledge base, escalation tiers, and service metrics
  • Familiarity with quality system documentation, change control, complaint handling, MDR reporting, and CAPA under 21 CFR Part 820 and ISO 13485
  • Experience with remote diagnostics, log analysis, and service software tooling
What the job really is

As a Senior Technical Support Engineer at Mendaera, you will be the primary contact for technical support, handling issue intake, triage, and resolution for customers and the clinical sales team. Your role involves diagnosing and resolving system issues, collaborating with engineering to enhance serviceability, and building the support infrastructure, including documentation and training. You will also perform on-site service visits and support the sales team during demonstrations and installations.

Benefits
  • Salary Range: $105,000 - $145,000 (hourly position)
Things to weigh
  • On-site work required
  • Role involves handling equipment returned from clinical environments, which requires decontamination and adherence to safety protocols
  • Schedule flexibility needed for live field calls across time zones; travel up to 25% may be required
  • Split between remote support and hands-on lab/bench time, with occasional warehouse work
Job score4/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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