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← Medrio

Customer Enablement Associate

Medrio
Location
Remote - Home Based
Posted
1 month ago
Department
Customer Support
Salary
$65,000 - 75,000
What they actually want (must-haves)
  • Bachelor's degree or equivalent professional experience
  • 2–4 years of experience in customer education, training, technical writing, or customer success, ideally within a SaaS or software organization
  • Demonstrated technical aptitude and ability to learn, configure, and troubleshoot software
  • Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
  • Experience delivering live training sessions or presentations to external audiences
  • Strong organizational skills and ability to manage multiple content and training projects simultaneously
Nice to have
  • Experience in clinical trials or clinical trial software (e.g., EDC)
  • Familiarity with learning management systems (LMS) and knowledge base platforms (e.g., Confluence, Zendesk)
  • Experience creating technical documentation or knowledge base content
  • Curriculum planning
  • Ability to write effective copy, instructional text, audio and video script
What the job really is

The Customer Enablement Associate at Medrio will focus on helping customers adopt and effectively use Medrio software through content creation and live training. Responsibilities include writing user guides and training materials, delivering live training sessions, and addressing customer inquiries in real-time. The role requires strong communication skills and technical aptitude to make complex software concepts accessible to users.

Benefits
  • Comprehensive healthcare with Medrio covering 100% of employee premiums and 50% of dependent premiums
  • Retirement contributions
  • Equity: Stock options
  • Generous parental leave
  • Flexible time off including company bonus holidays
  • Monthly mobile/internet stipend and wellness stipend
Things to weigh
  • Salary range provided is $65,000 - 75,000 USD
  • Role involves both content creation and live training, which may require balancing multiple responsibilities
  • Experience in clinical trials is a plus but not mandatory
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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