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← McMaster-Carr

IT Operations Technician

McMaster-Carr
Location
Elmhurst, IL
Posted
11 days ago
Department
Systems
Salary
$123,750 - $142,250
What they actually want (must-haves)
  • Experience providing technical support to users
  • Ability to troubleshoot hardware and software issues
  • Strong communication skills for user support
  • Problem-solving skills to resolve technical issues
  • Experience with Windows operating systems and basic networking concepts
  • Ability to create and maintain documentation
Nice to have
  • Familiarity with Active Directory and Group Policy
  • Experience with VMware and virtual desktop environments
  • Knowledge of Microsoft Office 365 and Exchange
  • Basic PowerShell scripting skills
  • Experience with endpoint security tools
What the job really is

As an IT Operations Technician at McMaster-Carr, you will provide technical support to internal users, manage user accounts, and troubleshoot various hardware and software issues. Your role involves both remote and in-person assistance, focusing on understanding and resolving root causes of problems while improving processes and documentation. You will also collaborate with systems and security teams to enhance endpoint security and reliability.

Benefits
  • 100% tuition reimbursement
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Industry-leading company-funded retirement accounts
  • Employee resource groups
  • Inclusive, all-gender benefits
  • First-time home buyer assistance
Things to weigh
  • Total cash compensation is based on company profitability and may vary
  • Position is not eligible for work authorization sponsorship
  • Role may involve a mix of legacy and modern technologies
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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