Senior Associate, Resolution Response Team

The Senior Associate for the Resolution Response Team at Maven Clinic will manage complex member escalations, ensuring efficient and consistent resolutions. This role involves conducting investigations, leading service recovery efforts, and collaborating across various teams to address issues related to billing, benefits, and service breakdowns. The position requires excellent communication skills and a member-centric approach to restore trust and improve service outcomes.

• Employer-covered health, dental, and insurance plan options
• Access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Wellness partnerships for whole-self care
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend for Mavens who've been with us for 1 year+
• Annual professional development stipend and access to a personal career coach

• Role requires active work authorization in the US
• Position is non-exempt with set hours and occasional weekend coverage
• No specific mention of remote work limitations, but candidates must be in specified states
• Base salary range provided, but individual pay decisions based on various factors