Client Success Manager

As a Client Success Manager at Maven Clinic, you will be responsible for managing relationships with employer accounts, ensuring client satisfaction, retention, and engagement. Your role involves collaborating with various teams to drive enrollment and business growth, monitoring client health, and providing insights to optimize client programs. This position emphasizes a proactive, commercial approach rather than reactive support, requiring strong analytical and interpersonal skills.

• Employer-covered health, dental, and insurance plan options
• Access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens

• No salary listed in the posting, but a range is provided
• The role requires occasional travel and in-person collaboration in hub cities
• The position emphasizes a proactive, commercial approach rather than reactive support, which may require a strong business acumen
• Experience with specific tools like Salesforce and Gainsight is preferred but not mandatory