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← Maven Clinic

Senior Client Support Associate

Maven Clinic
Location
Remote
Posted
24 days ago
Department
Client Delivery
Salary
$98,000.00 - $115,000.00
What they actually want (must-haves)
  • 4-6 years in a client support, operations, or client-facing ops role
  • Proven track record managing complex, multi-stakeholder projects
  • Strong analytical and problem-solving skills
  • Clear, concise executive communication skills
  • Experience with escalation, exception-handling, or decision-approval workflows
  • Bachelor's degree or equivalent experience
Nice to have
  • Knowledge of key trends in the healthcare industry, particularly in women's and family health
  • Prior payer-side experience at a health plan, TPA, or health services organization
  • Familiarity with tools like Salesforce, JIRA, and Looker
  • Experience working in a high-growth or startup environment
What the job really is

As a Senior Client Support Associate at Maven Clinic, you will be responsible for resolving client issues, evaluating custom requests, and monitoring client performance. You will analyze data to identify trends, manage a portfolio of client threads, and collaborate with various internal stakeholders to ensure client satisfaction. This role requires sound judgment and the ability to prioritize tasks effectively while also mentoring newer team members as the team expands.

Benefits
  • Employer-covered health, dental, and insurance plan options
  • Access to the full platform and specialists for mental health and family planning
  • Whole-self care through wellness partnerships
  • Hybrid work model with in-office meals and work together days
  • 16 weeks 100% paid parental leave and new parent stipend
  • Annual professional development stipend and access to a personal career coach
Things to weigh
  • No specific mention of remote work flexibility for all locations, only for certain cities
  • Base salary range provided but individual pay decisions vary based on qualifications and experience
  • Requires active work authorization in the US
Job score4.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency5/5

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